This Privacy Policy explains how CharlotteLUX (Charlotte Luxury Transport LLC) collects, uses, and protects your personal information when you use our services. We are committed to ensuring the privacy and security of your personal data. We collect the following personal information: full name, email address, and phone number. We use your information to provide and improve our services, communicate with you about our products and services, process transactions and fulfill orders, and respond to your inquiries and support requests. We do not sell, trade, or otherwise transfer your personal information to outside parties. Your information is kept strictly internal and confidential. When you provide consent to receive SMS messages from us, please note that SMS consent is not shared with third parties or affiliates for marketing purposes. Your phone number will only be used by CharlotteLUX for the specific purposes disclosed at the time of consent. You may opt out of SMS communications at any time by replying STOP to any of our messages. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. You have the right to access your personal information that we hold, request correction of inaccurate information, request deletion of your information, withdraw consent for communications, and request a copy of your data. We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date. If you have questions or concerns about this Privacy Policy, please contact us at 704-794-5889. This Privacy Policy is effective as of 7/1/23.

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SMS Terms of Service

Consent for SMS Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

Types of SMS Communications:

If you have consented to receive text messages from CharlotteLUX, you may receive messages related to the following:

• Conversational messages

 

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your Conversational messages

 

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

Opt-In Method:

You may opt-in to receive SMS messages from CharlotteLUX in the following ways:

• By submitting an online form

 

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at reservations@charlottelux.com

 

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit our Privacy policy and Terms and conditions pages.

• Message frequency may vary

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